SAFETY AND SECURITY
At FZY, safety and security are always our top priorities. We are fully committed to delivering an incredible, fun, and unforgettable experience for all our participants. While ensuring the safety of everyone involved is our primary
concern, we are confident that Israel Tour will go ahead and will be delivered safely.
We have a long track record of successfully running Israel Tours, even in challenging circumstances, and we work closely with security experts to ensure that every precaution is taken. Guided by professional advice and years of experience, we are confident that we can provide a secure environment for our participants while offering an amazing experience.
We are fully committed to making this tour happen safely and successfully, and we look forward to providing our participants with a life-changing experience in Israel.
Our Communication Style
24/7 availability
We are available 24/7 during Tour. Our office operates weekdays 8:30 AM to 6:30 PM, and outside of these hours (and weekends), we have an emergency phone line. In short, when you need us, we are here.
Daily Emails
Every day, you'll receive an email update from us with details on what your child is doing. We'll include hundreds of photos so you can stay connected and see the highlights of their experience.
We send these daily emails to ensure you're always in the loop—so if you go a few days without hearing directly from your child (we know how they can be!), you’ll still be kept up to date on everything happening.
Constant Updates
If anything happens in Israel—whether near or far from your child—we will keep you updated constantly to reassure you that we are on top of the situation.
There will never be a moment where you feel left in the dark.
While we know exactly how to keep your child safe, we are equally committed to ensuring you feel calm and reassured throughout the tour.
Multiple Information Evenings (Virtual)
Leading up to the tour, we’ll host multiple informative evenings where you can ask questions, express any concerns, and share suggestions. Once you sign up, we’re in this together. We are committed to working with you to give your child the best summer of their lives. Ask us anything—these sessions are your opportunity to be heard and to ensure you feel fully informed and confident.
UK Foreign and Commonwealth Office (FCDO) advice—does this mean we can’t go?
What extra security measures will be in place?
What happens if a new war or escalation occurs while groups are in Israel?
In what circumstances would you cancel the Tour?
If I sign up and the Tour is cancelled, will I get my money back?
If Israel Tour is cancelled, will you run a different programme elsewhere?
Why are you not running an alternative programme to Israel Tour this summer?
